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| Effective support methods for satisfied
customers |
We help the
organizers' work with multiple support opportunities.
- E-mail, Skype and ticket-based support system
(eSupport) for the organizers
- After receiving an error report the intervention /
repair begins and implemented within hours
- The system management problems and answers appear in
the Troubleshooter and the Knowledgebase sections of the eSupport system
- Updated Knowledgebase materials in the eSupport system
for our customers
- New developments of the ConfWareTM system appear
in the Knowledgebase section
- Downloadable user manuals in PDF format
- Newsletters for our customers about ConfWareTM news
and updates
| Why are these features
important? |
- The attendees have access to public Troubleshooter
materials of the eSupport system so in most cases they can serve
themselves
- The state of the ticket-based requests and answers can
be continuously monitored. New answers and solutions from time to time
entered to the Troubleshooter and Knowledgebase sections of the eSupport
system
- You can expect our free help to answer/solve all
questions/queries in relation to the system usage
- The participants' high level service enhances the
reputation of the organizing company and generate further orders for you
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